Terms of Delivery and Sale (Terms)

BSH Home Appliances Pty Ltd (ACN 109 198 405) referred to in these Terms as BSH.

Disclosure Notice

The terms summarised below may substantially prejudice the interests of the Buyer and BSH wishes to draw the attention of the Buyer to these terms.

• Clause 1.4 provides that BSH may amend any significant errors or omissions made in documents that form part of a Contract by providing 7 days' notice to the Buyer.

• Clause 8.3(a)(1) provides that BSH will not be liable for:

loss, harm, liability, damage, cost or expense that does not arise naturally from breach of the Contract;
special, indirect, consequential, exemplary or punitive loss or damage; and
economic loss, loss of contract, profit, revenue, opportunity, production, production stoppage, goodwill, reputation, overhead costs, anticipated savings or data suffered that does not arise naturally from BSH's breach of the Contract.

• Clause 8.3(a)(2) provides that where 8.3(a)(1) does not apply, or where liability arises from personal injury, death or damage to tangible property caused by the negligence or wilful misconduct of BSH, BSH's liability is limited to five times the price for the products paid for by the Buyer,

• Clause 8.3(b) allows BSH to limit its liability to the Buyer in limited circumstances.

• Clause 8.3(c) requires the Buyer to indemnify BSH for losses caused by a breach of the Contract, negligent acts or omissions by the Buyer, or BSH repossessing products / enforcing any other rights.

• Clause 13.1 provides that the Buyer may return products for a credit only, with BSH's prior approval (except where the Non-Excludable Obligations apply).

• Clause 13.3 provides that a handling fee of 15% will be charged on the return of BSH products returned without cause.

1. Application of terms, validity of contracts

1.1 A contract will only be formed between the Buyer and BSH when an order from the Buyer is received by BSH and accepted by BSH in writing or by execution of the order by BSH (Contract).

1.2 Subject to clause 7.3, and paragraph three of BSH’s Credit Application (if applicable), these Terms apply to every Contract where BSH is the supplier of products or services or both (products), except where BSH agrees in writing signed by a director of BSH that all, or part, of these Terms do not apply. Where there are inconsistencies between these Terms and terms contained in any order, these Terms prevail.

1.3 Orders received by BSH cannot be cancelled by the Buyer if BSH did not cause or contribute to the reason for the cancellation unless BSH has provided its written consent, which it must not unreasonably withhold.

1.4 BSH may correct any significant errors or omissions of any kind made in quotations, offers, estimates, confirmations or invoices issued in respect of an order that forms part of a Contract, by providing 7 days' notice to the Buyer. The Buyer may terminate the Contract during the 7 day notice period and if terminated, BSH must refund the Buyer any amounts paid under the Contract. If the Contract is not terminated, the Buyer agrees to be bound by the amended confirmation or invoice for the Contract.

1.5 In these Terms:

(a) Australian Consumer Law means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth), and under the same or similar provisions of the Australian Consumer Law and Fair Trading Act 2012 (Vic), as amended or replaced from time to time;

(b) Consumer means a consumer within the meaning of section 3 of the Australian Consumer Law; and

2. Price Variation

2.1 Each amount quoted by BSH for a Contract is the GST exclusive amount unless otherwise stated. Each amount payable for a taxable supply made by BSH will be the GST inclusive amount. The GST inclusive amount will be calculated by multiplying the GST exclusive amount by the GST rate on the date of the supply (currently 10%) and adding the resultant product to the GST exclusive amount. BSH reserves at its discretion the right to charge a lesser amount than the GST inclusive amount.

2.2 Unless otherwise stated in the quotation, prices quoted are ex works despatching BSH warehouse and do not include freight costs or import taxes in the destination country.

3. Delivery

3.1 BSH will use its best endeavours to effect delivery in the time stated (if a time is stated in writing).

3.2 If BSH fails to effect delivery in accordance with clause 3.1 by reason of:

(a) inability to obtain supplies of materials or parts from approved sources;

(b) any strike, shortage of labour or lockout;

(d) lightning, storm, flood, pandemic, epidemic, outbreaks of infectious disease or any other public health crisis or any governmental measures imposed to address such public health crisis, including quarantine or any other social restrictions; or

(e) any other event whatsoever beyond the reasonable control of BSH,

BSH may at its option cancel the Order or any unfulfilled part of the Order or extend the time for its performance or completion by the time lost because of the event preventing or delaying delivery by providing notice to the Buyer of any such cancellation or extension.

3.3 If BSH cancels the Order (or part of the Order), BSH must refund the Buyer any amounts paid for the Order or the cancelled parts of the Order. If BSH has exercised its right to extend the time for performance or completion under clause 3.2, the Buyer may cancel the Order and if cancelled, BSH must refund any amounts paid for the Order.

3.4 Unless otherwise agreed in writing, BSH will deliver the products to the Buyer’s premises during business hours. A delivery docket listing the quantity and type of products delivered will accompany each delivery. Unless otherwise agreed all costs associated with delivery will be borne by BSH.

3.5 Delivery is deemed to occur when the products are unloaded at the Buyer’s premises (or other premises agreed by the parties). If the Buyer fails or refuses, or indicates to BSH that it will fail or refuse, to take or accept delivery, then (unless BSH otherwise agrees) the products will be deemed to have been delivered when BSH was ready, willing and able to deliver them.

4. Risk

4.1 Subject to clauses 4.2 and 8, the products will be at the Buyer’s risk after delivery has been, or has deemed to have been effected, notwithstanding that delivery of the products may be staggered or that the Buyer may not have signed a receipt for the products.

4.2 Subject to clause 8, BSH will not be liable for any loss or deterioration of, or damage to, the products:

(a) where a carrier is engaged by BSH to deliver the products to the Buyer, from such time as the Buyer acknowledges receipt of the products; and

(b) where a carrier is engaged by the Buyer or the Buyer is the carrier, from such time as the products are loaded onto the carrier’s or Buyer's vehicle at the place of dispatch by BSH.

5. Property

5.1 The Buyer acknowledges and agrees that until it has paid, in cleared funds, to BSH the full purchase price of all products supplied by BSH in the Contract and all moneys otherwise owing by the Buyer to BSH for any reason whatsoever:

(a) the Buyer holds the products as bailee for and on behalf of BSH;

(b) as between BSH and the Buyer, BSH retains full title and ownership in all products supplied to the Buyer;

(1) insure them for the full purchase price;

(2) store them securely and in such manner that they may be identified as the property of BSH and easily removable by BSH; and

(3) ensure the products are properly maintained in the condition in which they were delivered and must make good any damage or deterioration.

5.2 Notwithstanding clause 5.1, subject to clauses 5.3, 5.4, 5.5 and 5.6, the Buyer may sell the products in the ordinary course of its business as fiduciary agent for and on behalf of BSH.

5.3 The Buyer acknowledges and agrees that, if it sells any of the products in accordance with clause 5.2, it receives those proceeds of sale as trustee for and on behalf of BSH but only to the extent that those proceeds do not exceed the invoice price of the goods (including GST) supplied by BSH. It must account to BSH on demand for the proceeds of sale held by it as trustee for BSH.

5.4 The Buyer acknowledges and agrees that:

(a) BSH may, from time to time, enter the Buyer’s premises to inspect, copy or take extracts from the Buyer's books, records and files relating to the sale of BSH products in the Order or the identification of sale proceeds in respect of those products (inspection documents). Prior to inspection, BSH must provide 30 days' notice to the Buyer of the proposed date, time and scope of the inspection;

(b) it will keep the inspection documents available for inspection by BSH at its principal place of business for a period of 7 years from the date of the Order;

(c) it will produce the inspection documents and otherwise cooperate fully with BSH and its representatives to enable BSH to exercise its rights under this clause 5.4; and

(d) BSH’s failure to exercise any right under 5.4(a) or any other right is not a waiver of its rights arising under clause 5.3.

5.5 A default event will occur if:

(a) in the sole opinion of BSH, there is a material risk that the Buyer is, or will be, unable to pay any amounts owing to BSH or perform any other obligation under these Terms and BSH gives notice in writing to the Buyer of this opinion;

(b) the Buyer defaults in paying any sums due to BSH;

(c) the Buyer is an individual and becomes insolvent, bankrupt, commits any act of bankruptcy, compounds with or enters into any

compromise or arrangement with its creditors;

(d) the Buyer is a company and has a provisional liquidator, liquidator, receiver, receiver and manager or official manager, trustee for creditors or in bankruptcy, voluntary administrator or analogous person appointed to it or any of its property;

(e) judgment is entered against the Buyer in any court and BSH gives notice in writing to the Buyer that, in its sole discretion, BSH considers it to be a default event; or

(f) a secured creditor seizes or takes possession of any collateral in the possession of the Buyer and BSH gives notice in writing to the Buyer that, in its sole discretion, BSH considers it to be a default event.

5.6 If a default event occurs, then:

(a) all moneys accrued, owing or remaining unpaid by the Buyer to BSH will become immediately due and payable without the need for any demand by BSH and the security interest constituted by this agreement will become immediately enforceable;

(b) for products held as a bailee in accordance with clause 5.1(a):

(1) the Buyer must not sell or otherwise deal with the products in its possession;

(2) the Buyer irrevocably authorises BSH and/or any agent of BSH to enter any premises occupied or owned by the Buyer, with 7 days' notice to the Buyer, where BSH reasonably suspects the products are kept and to use the name of the Buyer and to act on its behalf for the purpose of recovering possession of BSH’s products;

(3) if BSH recovers possession of, and resells the products to any other party, then to the extent permitted by law:

(A) the Buyer will have no claim to any surplus proceeds received by BSH from the sale of the products; and

(B) the Buyer will indemnify BSH against any deficiency from the sale of the products; and

(c) BSH may cease performance of and cancel any unperformed Contract for the sale of products, reserving all of BSH’s rights and remedies against the Buyer, without being liable for any loss suffered by the Buyer as a result of the cancellation of the Contract.

5.7 The Buyer acknowledges and agrees that if a default event contemplated by clauses 5.5(c) or 5.5(d) occurs or the Buyer ceases to carry on business, unless otherwise agreed to in writing by BSH, all rebates, discounts and like allowances owed to the Buyer at the time of the default event are cancelled and no longer payable to the Buyer.

5.8 Technical information: All information relating to development and manufacture of product remains the exclusive property of BSH. On request of the Buyer and to be determined on a case by case basis, BSH may at its discretion disclose specific information about the products to the Buyer.

5.9 BSH in this clause 5 includes its related bodies corporate (as defined in the Corporations Act 2001).

6. Personal Property Securities Act 2009 (Cth) (PPSA)

6.1 The Buyer acknowledges and agrees that these Terms (and, where applicable, any contract) constitute a security agreement for the purposes of the PPSA and create or provide for a security interest in all products supplied from time to time or at any time by BSH to the Buyer (if any), securing the performance by the Buyer of its obligations under the Terms, and all other moneys payable by the Buyer to BSH for any reason.

6.2 The Buyer agrees and confirms that it is duly authorised to bind its related entities and grant security for and on behalf of its related entities. The Buyer, for and on behalf of each of its related entities, acknowledges the ongoing ownership interest of BSH in, and grants or provides for a security interest in all products supplied whether directly or indirectly to any related entity to secure the performance by the Buyer of its obligations under the Terms, and all other moneys payable by the Buyer to BSH for any reason.

6.3 Nothing in these Terms may be construed as an agreement or consent by BSH to:

(a) subordinate in favour of any person any security interest granted or provided for in favour of BSH; or

(b) defer or postpone the date of attachment of any security interest granted or provided for in favour of BSH.

6.4 The Buyer must not, and must procure that its related entities do not create, cause or allow to be created or exist, a security interest (within the meaning of the PPSA) over, or in respect of any of its rights in or to, any of the products in its possession or control, prior to title to the products passing to the Buyer, other than a security interest arising under these Terms or a security interest otherwise expressly consented to in writing by BSH.

6.5 BSH may apply to register and register any security interests created or provided for under these Terms on public registers including the Personal Property Securities Register (as defined in the PPSA) at any time before or after delivery of the products.

6.6 The Buyer must, and must procure that its related entities, do all things and provide all information reasonably necessary to enable BSH to perfect its security interests in the products including assisting BSH to complete the registration of any financing statement in respect of its security interest in the products, and ensuring that each such security interest is enforceable against third parties, or otherwise effective.

6.7 The Buyer agrees not to change, and agrees to procure that its related entities do not change, details recorded in a financing statement registered by BSH without giving BSH 10 business days prior written notice.

6.8 BSH may apply or appropriate all money received from the Buyer as BSH sees fit (including so as to enable BSH to preserve any purchase money security interest (as defined in the PPSA)). An application or appropriation by BSH will override any appropriation made by the Buyer. For the purposes of section 14(6)(a) of the PPSA, this clause constitutes the method of payment application agreed by the parties.

6.9 To the extent permitted by law, the Buyer for and on behalf of itself and each of its related entities irrevocably waives any rights it or that entity may have to receive notices from BSH under ss 95, 118, 121(4), 130, 132(4) and 135 of the PPSA, or reinstate a security agreement following termination under s143. Further, BSH and the Buyer for and on behalf of itself and each of its related entities, to the extent permitted

by law, contract out of sections 125, 132(3) (d), 142, and (if permitted by section 115(7)) Part 4.3 (other than ss 123(1),126, 128, 129(1),

133, 134(1), 136(1) and 136(2) of the PPSA).

6.10 The Buyer agrees for and on behalf of itself and its related entities that it irrevocably waives any rights it may have to receive a verification statement (as defined in the PPSA).

6.11 Where BSH has rights or powers in addition to, or existing separately from those in Chapter 4 of the PPSA, those rights and powers will continue to apply and are not limited or excluded (or otherwise adversely affected) by the PPSA.

6.12 The Buyer agrees to indemnify BSH for any costs incurred by BSH under this clause.

6.13 The Buyer, for and on behalf of itself and its related entities and BSH agree that the Buyer and BSH will not disclose any of the information set out in section 275(1) of the PPSA in relation to this document (except that BSH may do so where required due to the operation of section 275(7) of the PPSA).

7. Intellectual Property

7.1 The Buyer must leave in position and not cover, deface or erase any notices or other marks which BSH may place on or affix to the products.

7.2 All patents, trademarks, copyrights and any other intellectual property in the products remains the sole property of BSH at all times and the Buyer agrees that it will not infringe any of BSH’s intellectual property rights.

7.3 Unless otherwise agreed by BSH in writing, BSH maintains the right to bring claims against the Buyer and any third party for any breaches of intellectual property rights.

8. Indemnity and Exclusion of Liability

8.1 No exclusion or limitation

(a) The Buyer may have certain rights and remedies under law including under the Australian Consumer Law (such as consumer guarantee rights or rights to indemnity) that cannot be excluded, restricted or modified by agreement.

(b) Nothing in these Terms operates to exclude, restrict or modify the application of any implied condition or warranty, the exercise of any right or remedy (including a right to indemnity), or the imposition of any obligation, right or liability, implied or conferred under the Australian Consumer Law or any other statute, the exclusion, restriction or modification of which would:

(1) contravene that statute; or

(2) cause any term of these Terms to be void, (Non-excludable Obligation).

8.2 Exclusion of implied obligations

Except to the extent of the Non-excludable Obligations, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms implied or conferred by statute, custom, or the general law that impose any liability, or obligation on, BSH are expressly excluded under these Terms.

8.3 Limitation of liability

(a) Except to the extent of the Non-excludable Obligations, BSH’s liability to the Buyer arising, directly or indirectly, under or in connection with these Terms, and whether arising under any indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity is limited as follows:

(1) BSH will have no liability to the Buyer for any:

(A) loss, harm, liability, damage, cost or expense (including legal fees) suffered by the Buyer that cannot reasonably be considered to arise naturally from the breach of the Contract, event or events giving rise to the losses;

(B) any and all special, indirect, consequential, exemplary or punitive loss or damage;

(C) any and all economic loss, loss of contract, profit, revenue, opportunity, production, production stoppage, goodwill, reputation, overhead costs, anticipated savings or data suffered by the Buyer that cannot reasonably be considered to arise naturally from BSH's breach of the Contract; and

(2) the aggregate of BSH’s liability to Buyer is otherwise limited to an amount not exceeding five times the consideration paid by the Buyer in respect of the product that caused loss or damage to Buyer under the Contract except in relation to liability arising from personal injury, death or damage to tangible property caused directly by the negligence or wilful misconduct of BSH, breach of the obligation of confidence, or fraud.

(b) In relation to Non-excludable Obligations, except for products of a kind ordinarily acquired for personal, domestic or household use or consumption, BSH’s liability to the Buyer for a failure to comply with any Non-excludable Obligation is limited to the lowest of the cost of:

(1) replacing the products;

(2) supplying equivalent products; or

(3) having the products repaired, where it is fair and reasonable to do so.

(c) To the extent permitted by law, and without limiting any other rights of BSH, the Buyer must indemnify, and on demand reimburse, BSH and keep BSH indemnified against all claims, suits, actions, demands, loss, costs, expenses (including legal expenses on a full indemnity basis), judgments and awards made against BSH or incurred by BSH to the extent that such liability, cost, expense or loss is caused by:

(1) a breach of the Contract by the Buyer;

(2) any negligent act or omission, by the Buyer or any of its officers, employees, contractors or agents; or

(3) BSH repossessing the products or enforcing any other rights,

BSH has under clauses 5 or 6, or at law except to the extent that the liability is caused or contributed to by an act or omission of BSH.

(d) The Buyer acknowledges and agrees that:

(1) BSH is only required to indemnify the Buyer for any amounts that BSH is required to pay the Buyer in accordance with the Australian Consumer Law, even if the Buyer elects to provide the consumer with a refund, credit or exchange in relation to those products;

(2) consumers have rights under the Australian Consumer Law to a number of remedies, including if the Buyer fails to comply with consumer guarantees, and the Buyer must provide those remedies; and

(3) BSH has its own freight service providers and can arrange regular pickups of products from the Buyer’s premises as required and the Buyer must either:

(A) request that BSH arrange a store pickup of products; or

(B) obtain BSH’s consent to the costs of the Buyer freighting products to BSH prior to doing so.

9. Notification of Shortages and Faults

9.1 The Buyer must notify BSH of any shortages in any delivery of products within 72 hours after receipt.

9.2 Subject to clause 8, the Buyer must within seven days of each delivery of products give notice to BSH of any matter or thing not in accordance with the conditions of the supply contract other than because of any shortage to which clause 9.1 applies.

9.3 In the event that the Buyer notifies BSH of any shortages of delivery in accordance with clause 9.1 or any matter or thing not in accordance with the conditions of the supply contract in accordance with clause 9.2, and BSH fails to remedy the matter within 30 days of the notice provided by the Buyer, the Buyer may terminate the contract with immediate effect.

10. Forbidden or Restricted Products

BSH will not be liable for any loss or damage arising from restrictions imposed on the resale or use of the products by any trade protection or other legislation except any loss or damage arising from BSH's breach of law or the Contract.

11. Payment and Interest

11.1 Unless otherwise agreed in writing or stated in any quotation or order confirmation, prices are net cash payable at BSH’s Head Office at Clayton, Victoria, on the last business day of the month following the month of the invoice date.

11.2 A payment made to BSH by or on behalf of the Buyer will, unless such payment is dealt with by BSH otherwise, be deemed to be a payment made to the credit of the oldest account outstanding. Interest is payable on overdue accounts at the rate fixed under Section 2 of the Penalty Interest Rates Act 1983 (Victoria).

11.3 All payments must be made on or before the due date as a condition precedent to future deliveries. The failure of the Buyer to make payments in accordance with these Terms and the contract will entitle BSH to elect, without prejudice to any other rights of BSH, to continue with or to terminate the contract. If BSH elects to terminate the contract, BSH must provide [14] days' notice to the Buyer of the termination. In either case, to recover damages for the breach of contract, it will not be necessary for BSH to tender to the Buyer the products or any portion or portions thereof before bringing action for damages.

11.4 If a dispute arises, the Buyer acknowledges that it is not entitled to withhold payment of any undisputed balance then due to BSH for the products, and agrees that it must pay the whole of any undisputed amount in accordance with clause 11.

12. Governing Law

These Terms and any contract between the Buyer and BSH is governed by the laws of the State of Victoria, Australia and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria.

13. Returns

13.1 Except where the Non-Excludable Obligations apply, the Buyer may return products for credit only with BSH’s prior approval which must not be unreasonably withheld.

13.2 Except where the Non-Excludable Obligations apply, if BSH in its absolute discretion, approves a return of products:

(a) BSH will issue the Buyer a claim number; and

(b) the Buyer must return the products, with the claim number and invoice or packing slip number, to BSH within 30 days of delivery.

13.3 Except where the Non-Excludable Obligations apply, a handling fee of 15% (with a minimum charge of $6.00 on each item, including spares) will be payable on the return of products to BSH when the products have been returned without cause and where the Buyer has determined that the products are surplus to its requirements.

13.4 Except where the Non-Excludable Obligations apply, BSH reserves the right to charge the Buyer for the cost (including freight costs) of returning a product to BSH in accordance with clause 13.1.

14. Entire Agreement

These Terms and any confirmation in writing from BSH constitute the entire agreement between the parties in connection with its subject matter and supersedes all previous agreements or understandings between the parties in connection with its subject matter, including any inconsistent terms in any order.

15. Waiver

A party does not waive a right, power or remedy if it fails to exercise or delays in exercising the right, power or remedy. A single or partial

exercise of a right, power or remedy does not prevent another or further exercise of that or another right, power or remedy.

16. Arbitration

16.1 If a dispute arises out of these Terms or any contract, each party must exercise their reasonable endeavours to resolve the dispute.

16.2 If the parties cannot resolve the dispute within a reasonable time, the dispute will be determined by arbitration to be held in the State of Victoria, Australia pursuant to the arbitration rules of the Institute of Arbitrators Australia Rules for the Conduct of Commercial Arbitrations. The result of the arbitration will be final and the arbitral award will be binding upon the parties hereto.

17. Subject to law

These Terms, the Customer Trading Agreement (if any) and any contract will be construed and read as being limited to the minimum extent required by law. In particular, these Terms and any contract will be read down to the extent that they purport to exclude, restrict or modify the application of any of the provisions of the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law, the exercise of a right conferred or any liability under that Act, except to the extent permitted by law.

18. Severability

Part or all of any provision of these Terms or any contract that is illegal or unenforceable may be severed from these Terms or any contract and the remaining provisions will continue in force.

Effective: 21 February 2023