Home Appliances
Bosch repair services for major domestic appliances
Bosch sets the same high standards for the quality of its customer service as for its home appliances. And with many years of experience and a large service network, the Bosch Home Appliances Service stands for realiability, sustainability and expertise. Our Bosch service experts repair dishwashers, washing machines, ovens, cooktops, refrigerators, freezers or any other major domestic Siemens home applinace. Bosch service engineers will come directly to your home to analyse any possible damage and correct all faults on-site. In addition, they will come with the correct spare parts, if needed, and they will provide expertise, advice and support to prevent troubles in the future.
Please check out the booking options offerend on this page to book a repair for your Bosch home appliance.
Repair options:
Book a technician visit online
You can book an appointment online for the repair of your home appliance at the Bosch Home Appliances Service - fast, easy and around the clock. Start the online booking by typing in the model number (E-Nr.) of your appliance. Please enter the model number (E-Nr) of your appliance. The E-Nr. is needed to prepare the engineer’s visit e.g. providing needed spare parts to the engineer.
How to find your model number (E-Nr.)
The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with threee letters and will always end by a “/” and two numbers as the last two signs.
For mobile phone users: Take a picture of your type plate
If you are using your mobile phone you can click on the camera icon in the field below, then take a picture of the type plate and our system will identify the E-Nr. and transfer the correct data. Other users might upload a picture of the type plate to their computer and then select the corresponding file so that system can recognize the E-Nr.
Start online booking via entering your model number (E-Nr.)
Contact Bosch Home Appliances service hotline to book a repair
Get in contact with the Bosch Service Hotline to arrange an engineer’s visit. The Service experts will ask for some appliance data and a description of the problem. Please provide the model number (E-Nr) of your appliance. The E-Nr. is needed to prepare the engineer’s visit e.g. providing needed spare parts to the engineer. The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with three letters and will always end by a “/” and two numbers as the last two signs.
If you need support to find the type plate please check the type plate finder below.
Bosch Home Appliances service hotline
Please call +49 89 4590 3641 and a member of our Bosch service team will assist you further with booking an engineer visit.
Our call centre is open:
- Monday to Friday: 08:00 - 18:00
- Saturday: 09:00 - 17:00
- Sunday: 09:00 - 16:00
Please be aware that our online booking tool to arrange the visit of an engineer is available 24/7.
Solve issues without booking a repair?
Some Bosch home appliance problems can be fixed without the need for an engineer, and our troubleshooting section will help you to solve a variety of common problems that might occur with your Bosch home appliance.
Visit our troubleshooting section to find answers to common questions and problems for your Bosch home appliance.
Repair FAQs
Is there a need for a repair or can I solve the issue on my own?
Is there a need for a repair or can I solve the issue on my own?
It’s always recommended to check the online selfhelp to identify the fault and to browse the FAQs. Many minor problems can be solved by your own to avoid a repair order.
Repair or buy a new appliance: does a repair makes sense?
Repair or buy a new appliance: does a repair makes sense?
Depending on the fault and the age and status of your appliance, our customer service will do an analysis and recommend whether a service repair is appropriate. We will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance. For repairs which requires an engineer's visit if a repair isn’t possible or not recommended in out-of-warranty cases, you will get a cashback of the call-out charge when buying a new Bosch home appliance. Within the warranty, there will be solution, such as the exchange of your appliance.
Which parts are used to repair?
Which parts are used to repair?
Our customer service only uses only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.
How much will the repair cost?
How much will the repair cost?
If your appliance is covered by the two-year manufacturer's warranty conditions there will no charge for the repair. In case the appliance is not covered by the manufacturer's warranty, you can check the fair and transparent repair prices. Our customer service carefully monitors the repair prices to offer you the best possible value for money.
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What's covered in the manufacturer warranty?
What's covered in the manufacturer warranty?
PLEASE LOCALIZE
Please insert your local manufacturer warranty conditions
Which data are needed to book a repair?
Which data are needed to book a repair?
For booking of a repair the Service experts will ask for some appliance data and a descirption of the problem. Please provide the model number (E-Nr)of your appliance. The E-Nr. is needed to prepare the engineer’s visit e.g. providing needed spare parts to the engineer. The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with three letters and will always end by a “/” and two numbers as the last two signs. If you need support to find the type plate please check the type plate finder above in the online booking tool.
How does Bosch Home Appliances Service contribute to environmental and climate protection?
How does Bosch Home Appliances Service contribute to environmental and climate protection?
Bosch Home Appliances Service offers the best support for a long product lifetime by providing repair services and Original spare parts. Theses services guarantee the functionality of your appliance over a long period of time. A long appliance life makes a considerable contribution to environmental and climate protection.
