What should I do when the washing machine drum is stuck?

If your washing machine drum is stuck and won’t turn any more, you should rely on the knowledge of an expert.

We recommend you call a service technician by contacting our Customer Service on 1300 369 744 or request a technician visit online.

Get in touch

We are here to help, before and after you purchase.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Appliance Manuals

If you've forgotten where you put the manual that came with your appliance, you can download it online.

Self help videos

Check our video guides to learn more about how to get the most out of your appliance and clean and maintain it effectively.